Last updated: 22 July. 2026
This Payment Policy explains how payments work on YThready (https://ythready.com). Online payments are processed by PayU, a payment aggregator, in accordance with applicable RBI guidelines and PayU’s terms.
1. Accepted payment methods
Methods available at checkout may include (as enabled by PayU for our merchant account):
- Credit / Debit cards (Visa, Mastercard, RuPay, etc.)
- UPI
- Net banking
- Wallets
- EMI / BNPL (if offered)
- Cash on Delivery (COD) — Not enabled
2. Currency & pricing
All prices are in INR. The checkout page shows the total amount payable, including applicable GST and shipping/other charges before you pay.
3. Payment security
- Card/UPI authentication happens on PayU’s secure payment pages / apps
- YThready does not store your full card number, CVV, or UPI PIN
- Transactions may use OTP / 3-D Secure / other authentication as required
4. Successful & failed payments
- Success: You receive order confirmation; order moves to processing
- Failure / pending: Amount may show as blocked/debited temporarily by your bank. If PayU confirms failure and no order is created, the amount is typically auto-reversed by your bank within 5–7 business days. Contact us with payment reference if delayed.
5. Invoices
A tax invoice / invoice as required under GST law will be provided for completed orders (email and/or My Account / package). Please ensure your billing name and GSTIN (for B2B, if applicable) are correct at checkout.
6. Refunds
Refunds for cancelled/returned orders are initiated as per our Refund Policy through PayU to the original payment instrument where possible. Settlement timelines depend on PayU, banks, and RBI rules.
7. Fraud prevention
We and/or PayU may request additional verification or cancel orders suspected of fraud, unauthorised use of payment instruments, or abuse of promotions.
8. COD (if enabled)
For COD orders, please keep exact change ready if requested by courier. Refusal of COD parcels without valid reason may lead to account restrictions and recovery of reverse logistics costs where permitted.
9. Issues with payment
Email: info@ythready.com with Order ID / PayU transaction ID / UTR.
Phone: +91-8360718656
10. Third-party terms
Use of PayU is also subject to PayU’s terms and privacy policy. YThready is not responsible for outages or declines solely attributable to banks, UPI apps, or PayU systems, but we will help you resolve order status.