Grievance Redressal

Last updated: 22 July, 2026

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, YThready provides the following grievance redressal mechanism for consumers on https://ythready.com.

1. Customer care

  • Email: info@ythready.com
  • Phone / WhatsApp: +91-8360718656
  • Hours: Mon–Sat, 10:00 AM – 6:00 PM IST (closed on public holidays)
  • Address for correspondence: VPO Dialpura, SAS Nagar Mohali 140601

Please include Order ID, registered phone/email, and a clear description of the issue. We aim to respond to general support queries promptly.

2. Grievance Officer (mandatory disclosure)

  • Name: Amir Khan
  • Designation: CEO / Customer Experience Lead
  • Email: info@ythready.com
  • Phone: +91-8360718656
  • Postal address:  Same as registered office

3. Timelines (as per E-Commerce Rules)

  • Acknowledgement: The Grievance Officer shall acknowledge the receipt of any consumer complaint within 48 hours of receipt.
  • Redressal: The complaint shall be redressed within one month from the date of receipt of the complaint.

4. How to file a grievance

  1. Email the Grievance Officer at the email above with subject: Grievance – Order #[ID]
  2. Attach relevant proofs (invoice, photos, chat/email history, tracking screenshots)
  3. You will receive an acknowledgement with a ticket/reference number
  4. We will investigate with logistics (Shiprocket/courier) or payments (PayU) as needed and share the outcome

5. Types of grievances we handle

  • Order, delivery, packaging, and tracking issues
  • Product quality, shortage, wrong item, damage
  • Cancellation, return, refund, and invoice issues
  • Payment success/failure mismatches
  • Privacy / account access concerns related to our platform

6. Escalation outside YThready

If you remain dissatisfied after our process, you may pursue remedies available under the Consumer Protection Act, 2019, including approaching the appropriate Consumer Commission, or other authorities as applicable. National Consumer Helpline: 1915 / consumerhelpline.gov.in.

7. Nodal / compliance contact (optional but recommended)

Nodal Officer / Compliance contact: Amir Khan, info@ythready.com, +91 8360718656 — for regulatory / compliance correspondence related to Consumer Protection (E-Commerce) Rules.