Last updated: 22 July, 2026
This Cancellation, Return & Refund Policy applies to purchases from YThready (https://ythready.com). It should be read with our Terms & Conditions and Shipping Policy. Your statutory rights under the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 remain protected.
1. Order cancellation by you
- Before dispatch: You may request cancellation by emailing info@ythready.com with your Order ID. If the order is not yet shipped, we will cancel and initiate a full refund of the amount paid.
- After dispatch: Cancellation may not be possible. You may refuse delivery or return as per the return rules below (subject to eligibility).
2. Cancellation by YThready
We may cancel an order for stock unavailability, pricing/system error, failed verification, suspected fraud, non-serviceable address, or legal reasons. If payment was captured, we will refund the paid amount.
3. Return eligibility (change of mind / size / preference)
Return window: 7 days from delivery date.
To be eligible for return/exchange (where offered):
- Product is unused, unwashed, unaltered, with original tags and packaging
- Hygiene seals (if any) are intact
- You share clear photos/videos if we request them for quality check
- Proof of purchase / Order ID is available
4. Non-returnable / non-exchangeable items
Unless defective or wrong item delivered, the following are generally not returnable:
- Custom-cut lace / made-to-order / personalised items
- Products marked “Final sale” / “Non-returnable” on the product page
- Items returned without tags, used, stained, damaged by customer, or missing accessories
- Free gifts / promotional items (unless the main product is also returned)
5. Defective, damaged, wrong, or deficient products
If you receive a product that is defective, damaged in transit, spurious, not as described/advertised, or the wrong item:
- Contact us within 48 hours of delivery (or as soon as reasonably possible)
- Share Order ID, photos/videos of product + packaging, and a short description
- We will arrange pickup / return shipping guidance via Shiprocket or our process
- On verification, we will offer replacement (if available) or full refund of the product price (and applicable shipping if the fault is ours)
We will not refuse return/refund for defective, deficient, spurious, misdescribed goods, or legally applicable delayed delivery cases, as required under E-Commerce Rules.
6. How to raise a return
- Email info@ythready.com or use Contact / My Account
- Mention Order ID, product name, and reason
- Await approval and return instructions (pickup or self-ship as communicated)
- Pack securely in original packaging
7. Return shipping costs
- Our error / defect / wrong item: return shipping borne by YThready
- Change of mind / size preference (if eligible): If you wish to return or exchange a product due to a change of mind, incorrect size selection, or personal preference (where eligible), the request must be made within the eligible return period specified on our website.
8. Refunds
- Approved refunds are processed to the original payment method via PayU
- Processing time after approval & QC: 5-7 business days for initiation
- Bank/UPI/card settlement may take additional time as per your bank / PayU / RBI norms
- Prepaid orders: refund to source; COD (if enabled): refund via bank transfer / UPI after you provide verified account details
We effect refunds for accepted requests within a reasonable period as prescribed by RBI / applicable law.
9. Exchanges
Exchanges (size/colour) are subject to stock availability. If unavailable, we will refund as per this Policy.
10. Chargebacks
Please contact us before raising a bank chargeback so we can resolve faster. Unresolved payment disputes may be handled with PayU and your bank as per their processes.
11. Contact
info@ythready.com | +91-8360718656
Grievances: see our Grievance Redressal Policy.