Last updated: 22 July, 2026
This Shipping & Delivery Policy applies to orders placed on YThready (https://ythready.com). Logistics are managed primarily through Shiprocket and their partner couriers across India.
1. Serviceable areas
We currently ship within India to pincodes serviceable by our courier partners. If your pincode is not serviceable, checkout may not allow the order, or we may contact you to cancel and refund.
Optional: International shipping —Not available
2. Order processing time
- Orders are usually processed within 1–3 business days after successful payment confirmation.
- Orders placed on Sundays / public holidays are processed on the next business day.
- During sales or high volume, processing may take longer; we will update you by email/SMS where possible.
3. Delivery timelines (estimates)
- Metro cities: 3–7 business days after dispatch
- Other serviceable locations: 5–10 business days after dispatch
- Remote / difficult terrain: may take longer
These are estimates, not guarantees. Actual delivery depends on courier performance, weather, local restrictions, incorrect address, recipient unavailability, and force majeure.
4. Shipping charges
Shipping charges (if any) are calculated at checkout based on weight, dimensions, destination, and offers. Free shipping may apply above a threshold or during promotions — shown clearly before payment. All charges include applicable taxes unless stated otherwise.
5. Dispatch & tracking
Once shipped via Shiprocket / courier:
- You will receive a tracking ID / AWB by email/SMS and/or in My Account
- You can track status on the courier / Shiprocket tracking page
- “Out for delivery” / “Delivered” status is updated by the courier partner
6. Delivery attempts & failed delivery
Couriers typically attempt delivery as per their SOP. If delivery fails due to incorrect address, unreachable phone, refusal, or locked premises:
- The shipment may be returned to origin (RTO)
- Re-shipping may require additional charges
- Refunds for RTO due to customer-side reasons may deduct shipping / RTO costs as disclosed at the time of refund processing, subject to applicable law
7. Packaging
Products are packed to protect fabric and lace quality in transit. Please inspect the outer packaging on delivery. If the package is visibly damaged or tampered, note it with the delivery executive and contact us within 48 hours with photos/videos and order ID.
8. Title & risk
Risk of loss passes to you upon delivery to the address you provided (or as recorded by the courier as delivered). Title passes on full payment and delivery, subject to applicable law.
9. Delays
We monitor Shiprocket shipments and will assist with courier follow-ups. For unreasonable delay beyond the stated schedule, you may seek remedies under our Refund Policy and Consumer Protection law (including cancellation/refund where applicable).
10. Contact for shipping issues
Email: info@ythready.com | Phone: +91 8360718656
Please share Order ID, tracking number, and issue description.